Refund Policy

At Salon Connect, we aim to ensure complete satisfaction with your purchases. If you encounter any issues with a product or an order, please read the following guidelines:

1. Change of Mind
Unfortunately, we do not offer refunds, exchanges, or credit for a change of mind. We encourage all customers to carefully review their selections before completing a purchase.

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2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, we are happy to assist you in resolving the issue. Claims must be submitted within 7 days of receiving your order. Please follow these steps:

• Contact our support team at info@salonconnect.com.au with your order number.

• Provide photographs of the item, including any damages, defects, or incorrect labeling.

• Once approved, we will arrange a replacement or refund as appropriate.

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3. Returning Items

All returns must be pre-approved by Salon Connect. Items must be:

• Unused and in their original, unopened packaging.

• Returned within 7 days of receiving authorization.

Please note that any return shipping costs will be the responsibility of the customer unless the return is due to an error on our part.

4. Exclusions

Certain items are non-refundable, including:

• Sale or clearance items.

• Products deemed consumable or hygiene-related, such as opened skincare or beauty products.

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5. Refund Process

Refunds will only be issued after returned items have been inspected and approved by our team. Approved refunds will be processed to your original payment method within 10 business days.

 

​6. Shipping Fees

Shipping fees are non-refundable unless the return is due to a Salon Connect error. For orders under $1,500, standard shipping and handling fees will apply.

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