Privacy Policy

At Salon Connect, we value the privacy of our customers, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, interact with our services, or become a trade account holder. We are committed to maintaining the highest standards of privacy and data protection in line with the Privacy Act 1988 (Cth) and other applicable Australian laws.

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1. Information We Collect

We collect the following types of information when you use our services:

• Personal Information: Name, email address, phone number, business details (ABN, business name).

• Transaction Data: Payment information, purchase history, and shipping details.

• Technical Data: IP addresses, browser type, website navigation, and usage analytics.

• Communication Data: Any communications with our customer service or marketing teams.

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2. How We Use Your Information

The information we collect is used for the following purposes:

• To process and fulfill orders, including delivery and billing.

• To create and manage your trade account.

• To send you important updates related to your orders or account.

• To provide you with customer support, training materials, and other requested information.

• To send you marketing communications about our products, promotions, and services (with your consent).

• To improve our website and services based on your preferences and behavior.

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3. How We Protect Your Information

We implement industry-standard security measures to protect your personal and business information. This includes encryption technologies and secure servers to safeguard your data from unauthorized access or disclosure. While we take reasonable precautions to protect your information, please be aware that no data transmission over the internet can be guaranteed 100% secure.

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4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners and service providers who assist in operating our business, such as:

• Payment processors

• Shipping companies

• Marketing partners (with your consent)

We will only share your personal information where necessary to comply with legal obligations or to protect our rights.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. You can manage cookie preferences through your browser settings. By using our website, you consent to the use of cookies.

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6. Access to Your Information

You have the right to request access to the personal information we hold about you and to request corrections if the data is inaccurate. To make a request, please contact us using the details below.

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7. Marketing Communications

You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

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8. Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of these third parties.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will reflect the latest update. Continued use of our services after changes to this policy constitutes your acceptance of the revised terms.