ClickConnect permission policy and privacy statement

Current as of 29th December 2006 and until next revised. Please check back regularly for any amendments.

SalonConnect is a product of ClickConnect Marketing Systems. ClickConnect is a licensed supplier of gCast, a marketing software platform owned by Gen3Media. ClickConnect powers permission-based marketing on the Internet, sending personalised messages from companies to their customers. The transmission of unsolicited commercial email is expressly forbidden through the ClickConnect system.

How ClickConnect avoids "spam"

We require companies (our clients) to use the system for communicating to individuals with whom they already have a relationship. If additional sources of information are used, companies may only send email to individuals who have expressly shared their address for the purpose of receiving offers and information in the future (often called opt-in lists).

We encourage companies to personalise their communication with information that indicates they have an existing relationship with their customer/s. If companies use an external source for communication data, we endeavour to require those companies to supply the source of their customer data to us in the event recipients complain to us about receiving unsolicited email from us.

We encourage companies to respect their customers’ time and attention by controlling the frequency of mailings to individual email addresses. ClickConnect’s broadcast platform allows for a maximum of 9 emails per year to any individual member per company database. For any company to send more than 9 emails per year through our platform to any of their members, they must first provide us with a valid business reason for doing so. It is ClickConnect’s sole discretion as to what we term a valid business reason and we reserve the right to decide on a case by case basis.

How do we protect your privacy?

Our system allows our clients (the companies you will be receiving email communication from) to collect identifiable information that is specifically and voluntarily provided by you to their website, location of business or through other forms of contact/communication.

ClickConnect employs generally accepted standards of technology and operational security measures to protect against the loss, misuse and alteration of your personal information, as supplied by you to one of our clients, and therefore used by our system.

Gen³Media understands the importance of protecting children's privacy especially when communication to them via email ad therefore in an online environment. The services provided by ClickConnect to our customers are not intentionally designed for creating marketing opportunities directed at children 13 years of age or younger and further more it is ClickConnect’s policy to never knowingly collect or maintain information about any child under the age of 13 without their parent’s or legally recognised guardian’s approval.

How can you stop a company from sending you more email?

Each email sent through the system contains an easy, automated way for you to cease receiving email from that sender. If you wish to do this, simply follow the instructions at the end of any email sent through this system.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, and believe you have already opted out, please forward a copy of that email with your comments to info@clickconnect.com.au for review. We will respond to you within 48 hours. In our experience most business owners would be horrified if they knew they were sending you unwanted communication….. usually we find a simple answer to such disputes – for example some people have joined twice and have two separate email address…. Our system has opted them out of the one address, but not the other…. etc. Rest assured we will work with you and the company you believe is sending you unwanted email and find a solution.

Please be assured we respect every member of our community and will ensure to the best of our abilities that none of our clients (the companies sending you email through our platform) continue contacting you should you use our “opt out” request button.
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What to do if you are still not happy with the outcome:

The Privacy Act 1988 gives you the right to make a complaint if you think “personal information, including health information about you, has been mishandled by a Commonwealth or ACT government agency or a private sector organization”.

Our Government has set up a Privacy Commissioner for such occasions and if you would like some indication as to whether the Privacy Commissioner can investigate your complaint before you lodge it, please use the Government’s ComplaintChecker. (This is not a ClickConnect service)

Generally, the Privacy Commissioner will recommend that if you think that your privacy rights have been infringed, you need to try to work out the problem with the organisation or agency you are concerned about, before you submit a complaint to them.

According to their website, “the Office of the Privacy Commissioner handles your privacy complaint free of charge. You do not have to be represented by a lawyer to make a complaint to them about privacy. If you do decide to hire a lawyer, you must pay for the lawyer yourself. You may withdraw your complaint at any time”.

We suggest you contact the company directly. If this doesn’t bring about the desired outcome go through the ComplaintChecker and if you still feel you are being done a disservice follow the links on the Complaint Form.

Additionally, you can phone them on their Privacy Hotline on 1300-363-992 or write to them at:

The Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042

ClickConnect reserves the right to modify or amend our Permission Policy and Privacy Statement at any time. To ensure you always have our most recent version the effective date will always be clearly displayed at the beginning of this policy and statement.

Thank you,

Regards,

ClickConnect Member Support Team
info@ClickConnect.com.au